Terms and Condition
BERRYWISE.AISERVICES AGREEMENT
Date oflast revision: Feb 10, 2023
This Services Agreement (“Agreement”) is made and entered into:
BETWEEN
- Quniq Technologies Private Limited, having its principal place of business at 32/3-1, VN Rao Road, Madhavnagar, Bangalore-560001 (hereinafter referred to as “QTPL”); AND You(hereinafter collectively referred to as "Client" or "You"). If you are entering into this Agreement on behalf of a legal entity you represent that you have the authority to bind such entity to these terms and conditions, in which case the term "Client" or “You” shall refer to such entity.
WHEREAS:
- QTPL, along with the 'Berrywise.ai' (together referred to as “Berrywise” or “We”), is engaged in providing a host of financial products related services as set out under Annexure 1 to this Agreement (“Services”) in accordance with applicable law.
- You wish to utilise the Services of the Berrywise.
For the purposes of this Agreement, the “Berrywise” means and refers to the following entities:
- Quniq Technologies Private Limited, an AMFI registered mutual fund distributor bearing ARN - 263550 engaged in the business of distribution of mutual funds and other financial services (“QTPL”).; and
- Berrywise.ai, a registered trademark of QTPL, a website, a personal finance tools, content, technology & operations support platform for consumers and businesses.
NOW,THEREFORE, for and in consideration of the mutual promises, benefits and covenants contained herein, Berrywise and You hereby agree as follows:
- Using Our Services
- You may make use of our Services through our online web portal, mobile app; other online mechanisms and through interaction with our relationship managers, financial planners and investment advisors, as the case may be.
- Berrywise complies with all regulations and compliances as per Indian law. If you are accessing our Services from any jurisdiction outside India, the onus of compliance with the local laws lies on you.
- Some of the Services, provided by us or our Service Partners, may have restrictions on use depending on criteria such as, but not limited to, your place of residence, nationality, age, wealth, source of income/wealth etc. You agree to provide accurate information for us and our Service Partners to comply with such restrictions.
- If you have provided us with your contact details, such as email or phone number, we may send you announcements, messages or information on our Services and how to use them. You may opt out of some of these messages unless they are necessary for the delivery of Services; for compliance with regulations; or, for information security, for e.g., password change alerts cannot be opted out of.
- You agree that in the event the Services rendered by Berrywise under this Agreement are availed by multiple persons, then, Client 1 will be designated as the primary contact and appointed as the single point of contact by the signatories of this Agreement. The primary contact shall communicate with Berrywise with respect to this Agreement and any other matters pertaining to the Client’s accounts. Any change in the designated primary contact shall forthwith be communicated to Berrywise, in writing. In case of a legal entity, the primary contact shall be the person duly authorised by the legal entity to sign this agreement.
- Your clicking on the “I accept” checkbox or "Signing up" to our services is the legal equivalent of your signing this Agreement and accepting the terms thereof. Utilisation of certain Services shall require your additional consent which shall be recorded as and when you choose to utilise such Services. Any additional details or information regarding provision of any Services, as required by Applicable Law, shall be displayed to you prior to your utilisation of any such Services.
- Please don’t misuse, disrupt, interrupt, destroy or limit the functionality of our Services; or try to access them using a method other than the interface and the instructions that we provide. If you do so, we may stop providing our Services to you and pursue legal action against you.
I: Identity & Authentication
Berrywise will establish your identity on its online Services by means of a phone number or email and will authenticate it by either a password selected by you, or a one time password (OTP) sent to your email or mobile phone, or third party authentication services provided by third parties such as Google and Facebook, or biometric identification enabled by your device. Any instructions provided to, or communication with, Berrywise or its Service Partners which are so authenticated will be considered to have originated from you.
II: Third Party Service Partners
For the provision of Services, Berrywise may utilise third party service partners (“Service Partners”) other than Berrywise. The use and operation of any integrated services from our Service Partners such as investment advisory, portfolio management, investing, borrowing, insurance, data aggregation, etc. will be additionally governed by the relevant service terms and contracts of the respective Service Partners. Berrywise shall not be liable for any penalties, loss or damage which is incurred by You due to the negligence or actions of any Service Partner of Berrywise and not caused by any action of Berrywise. A list of service / fulfillment partners is available here.
III: Provision of Services
You acknowledge and agree that, for the provision of Services under this Agreement:
- Berrywise shall carry out all activities that are required to fulfil its regulatory obligations for the provision of Services under this Agreement.
- Your access to our Services is associated with a username and password (together “Login Credentials”) and Berrywise will consider the instructions placed with the use of your Login Credentials to have originated from You. You are solely responsible for the security of your Login Credentials. Berrywise shall not be held liable for carrying out any instructions placed from your account utilising your Login Credentials which may be unauthorized due to any reason including an information leak or security breach on your part.
- Berrywise may utilise third party vendors (“Vendors”) for support in provision of Services. A list of Vendors utilised by Berrywise is available here
- Berrywise, or its Vendors, may
- contact you on issues relating to provision of Services;
- communicate with its Service Partners or Manufacturers (as defined under Annexure 3) and their authorized service providers on your behalf for financial or non-financial transactions; and
- record all your interactions with them including phone calls, chats, conversations and emails, with its employees for legal compliance, security, employee training, and other lawful purposes.
- Any sort of graphical representations, recommendations, feedback and reviews, provided on the investment platform, are in no way a guarantee for the performance of the securities, mutual funds and other financial products.
- Other than as expressly set out in this Agreement, neither Berrywise nor any of its Service Partners, as the case may be, make any specific promises about the Services provided. The Services are provided ‘as is’.
- Your bank may charge you a fee for facilitating transactions, or for failing to maintain sufficient balance to make an investment from your bank account. Berrywise does not levy nor does it receive those charges.
IV: Grievance Redressal & Communication Berrywise provides multiple channels for you to request for support or to communicate any grievances you may have:
- By sending an email to support@berrywise.ai
Any of your queries & requests shall be responded to within 2 (two) working days of receipt. Resolution, appropriate and to your satisfaction shall be provided as soon as possible depending upon the nature of the request.
V: Privacy and Data Protection
- Under no circumstances will we sell or rent your personal information to anyone, for any reason, at any time.
- Berrywise shall use your data specifically for the provision of Services you have subscribed to, and in accordance with the Privacy Policy
- You provide your explicit consent to share your data across to the extent required for provision of the Services, and as may be required to comply with any regulatory requirements.
- Where the Services under this Agreement are being availed together as a family by multiple Clients, each Client provides explicit consent to Berrywise to share their data with the other Clients who are signatories under this Agreement for the purpose of provision of Services.
- Berrywise may use the unique identifier of your device for security purposes to track suspicious activity and for enabling certain features. For instance, if we detect that your account is being accessed from multiple devices, we may contact you to ensure that you have authorised such access.
VI: Use of Google Analytics
Berrywise uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses first-party cookies to report on user interactions with our web-based services. These cookies store non-personally identifiable information. Google Analytics aggregates technical data (non personally identifiable data relating to your usage of our website) with data collected from other users. Berrywise uses this information to identify the most popular areas of the Services and how to best present and customise them.
For more information about how Google handles technical information, please visit the site, "How Google uses data when you use our partners’ sites or apps", (located at:www.google.com/policies/privacy/partners ). Under no circumstances will your email, password, any personal financial data be collected by or shared with Google Analytics.
VII: Fiduciary Duties and Fairness of Charges In providing you its Services, Berrywise will:
- Put your best interests first;
- Act with prudence, that is, with the skill, care, diligence and good judgment of a professional;
- Provide conspicuous, full and fair disclosure of all important facts and not mislead you in any manner;
- Avoid conflicts of interest; and
- Fully disclose and fairly manage, in your favour, any unavoidable conflicts.
Berrywise will not charge you more than once for the same service either directly or indirectly.
VIII: Limitation of Liability You will not dispute and/or hold Berrywise responsible for:
- Any act that is not an obligation of Berrywise in this Agreement.
- Any disclosures made byBerrywise to any statutory body under any law.
- Any loss, notional or otherwise, incurred because of:
- Delays either at the bank, bank payment systems, Registrar and Transfer Agency or any Manufacturer (as defined under Annexure 3 hereunder) or any other similar agencies or entities;
- Rejection of your instructions by the Bank, Registrar and Transfer Agency or any Manufacturer;
- Providing access to information and/or processing of instructions authenticated by your Login Credentials;
- Non-availability or non-accessibility of the website, mobile application, electronic payment gateway, telephone(s), or office(s) of Berrywise for reasons including those beyond Berrywise's control;
- Any penalties, loss or damage to you which is due to the negligence or actions of any Service Partner of Berrywise and not caused by any action of Berrywise;
- Any act of Force Majeure (as defined hereunder);
- Any inaccuracy or typographical error on our website or the mobile application or any written, E-mail & SMS communication. Berrywise specifically disclaims any liability for such inaccuracies or errors;
- Depletion of value of securities or Products (as defined under Annexure 3) as a result of fluctuation in value of the securities / Products or on account of non-performance or underperformance of the securities or Products or any other market conditions; or
- Any act, omission or delay attributed to you or any Service Partners resulting in Berrywise not being able to provide the Services to you.
You further acknowledge and agree that, to the maximum extent permitted by law, neither Berrywise nor any of its Service Partners or Vendors will be liable for any incidental, special, exemplary or consequential damages, including loss of profits, loss of data or loss of goodwill, service interruption or in connection with the terms of this Agreement, as a result of your use of Services.
IX: Berrywise Intellectual Property
- Berrywise owns all intellectual property rights in respect of the Services including any literature, reports, data, drawings, copyrights, designs, diagrams, tables, software, source code or object code or other information or materials, howsoever stored or held, acquired, created, developed, designed or in any way prepared, by Berrywise. The “Berrywise” name and logos and all related names, trademarks, service marks, design marks, and slogans are the trademarks or service marks of Quniq Technologies Private Limited.
- Using our Services does not give you ownership of any intellectual property rights, including any branding or logos, in our Services or the content you access. You shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through Berrywise, except that which you may download for personal, non‐commercial use. You may not use content from our Services unless you obtain our permission first, and attribute ownership appropriately.
- You may not use the Berrywise logo in any manner that is deceptive or disparaging, or in connection with any product or service that Berrywise does not explicitly endorse.
Your Content in Our Services
Some of our Services allow you to upload, submit, store, send or receive content. When you upload, submit, store, publish, send or receive content to or through our Services, you provide us with your consent to utilise such content, including for our marketing purposes, subject to our Privacy Policy.
Such content must not: - be harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful or racially or ethnically objectionable, disparaging, and relating to, or encouraging money laundering or gambling.
- harm minors in any way.
- infringe any patent, trademark, copyright or other intellectual property rights.
- deceive or mislead the reader about the origin of such messages or communicate any information that is grossly offensive or menacing in nature;
- contain software viruses or any other programs designed to interrupt, destroy or limit the functionality of another computer or mobile device.
- threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order.
- cause the incitement to commit any offence or prevent the investigation of any offence.
- be insulting to any other nation.
- impersonate another person.
- violate the provisions of the Information Technology Act, 2000 and rules and regulations thereunder or any other applicable laws.
X: Modification and Termination of Services
We are constantly changing and improving our Services. We may add or remove functionalities or features, and / or we may stop a Service altogether, either due to a management decision or regulatory restrictions. In each case, we will give you reasonable advance notice. In case you wish to discontinue using the Services of Berrywise, you may terminate your subscription in accordance with the termination provisions under the applicable Subscription Agreement. Even upon termination of the Subscription Agreement, the terms of this Agreement, to the extent applicable, shall continue to remain in force.
XI: Indemnity
You agree to indemnify, defend, and hold Berrywise, its Service Partners and its Vendors harmless from and against any and all losses, including legal fees, arising out of or relating to your failure to comply with the provisions of this Agreement.
XII: Limitation of Remedies
- In no event will Berrywise, its Service Partners, its Vendors or their respective officers, directors, or employees be liable for any action performed or omitted to be performed or for any errors of judgment in relation to your account.
- Berrywise shall not be held accountable for any losses incurred as a result of any actions / occurrences as set out in Clause X (Limitation of Liability) of this Agreement or such actions / occurrences not attributable to Berrywise.
- A gesture of goodwill on behalf of Berrywise such as refunds and / or reimbursement of transaction charges or any other sum, shall not constitute an acknowledgment of any wrongful act or liability by Berrywise and you shall not have any further or additional recourse, legal or otherwise against Berrywise.
XIII: Governing Law and Jurisdiction
- This Agreement shall be construed in accordance with the laws of India. Notwithstanding the provisions of sub-clause (b) below, each of the parties submit to the exclusive jurisdiction of the courts of competent jurisdiction in Bengaluru, Karnataka, insofar as it relates to any party seeking to obtain injunctive or equitable relief.
- If any dispute, controversy or claim among the parties arise out of or in connection with this agreement, the parties shall use all reasonable endeavors to resolve the dispute amicably. If a party gives the other party notice that a dispute has arisen, and the parties are unable to resolve the dispute amicably within fifteen days from the date of service of notice, then the dispute shall be referred to and finally be resolved by arbitration under the Arbitration and Conciliation Act, 1996.
- The tribunal shall consist of a sole arbitrator, who shall be jointly appointed by the parties. If the parties to the dispute are unable to agree on a sole arbitrator within fifteen days after the dispute is referred to arbitration, the tribunal shall consist of three arbitrators, one to be appointed by claimant, the second to be appointed by the respondent, collectively, with the third arbitrator to be appointed by the first two arbitrators so appointed. The arbitral award shall be final and binding on the Parties.
- The seat and venue of the arbitration shall be Bengaluru, India. The language of arbitration shall be English.
- The parties shall bear their own legal and other costs and expenses necessary for resolution of the dispute.
- If you do not comply with the terms of this Agreement, and we do not take action immediately, it will not be construed as our consent to your non-compliance. If any term contained in this Agreement is unenforceable, it will not affect the other Terms.
XIV: General Provisions
- Force Majeure: The parties hereby agree that the period of time during which Berrywise is prevented or delayed in the performance or fulfilling any obligation hereunder, due to unavoidable delays caused by an event of Force Majeure shall be added to Berrywise’s time for performance thereof; and Berrywise shall have no liability by reason thereof. In such an event Berrywise agrees and endeavours to fulfil its obligations under this agreement as expeditiously as possible upon ceasing of such event of Force Majeure. A “Force Majeure” event for the purposes of this Agreement shall include an act of God, flood, earthquake, fire, explosion, strike, war, civil commotion, insurrection, embargo, riots, political disturbances, lockouts, epidemics, pandemics, any act, law, regulation or order of the government, systemic electrical, telecommunications, network or other utility failures affecting Berrywise to render services, including failure on account of a cyber threat / risk.
- Severability: If any provision of this Agreement is held by a court of competent jurisdiction, or arbitration panel, as applicable, to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of this Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event this agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitration panel, as applicable.
- Further Assurance: Each of the parties shall perform such further acts and execute such further documents as may reasonably be necessary to carry out and give full effect to the provisions of this Agreement and the intentions of the parties as reflected hereby.
- Assignment: Neither You or Berrywise may assign or otherwise transfer the rights under this Agreement without written consent of the other.
ANNEXURE 1
DESCRIPTION OF SERVICES OF SCRIPBOX
Berrywise has the capability to provide the following services as per the consent and requirement of the Client. The specific set of Services provided to You shall depend upon your specific requirements and consents.
[Service Provider
Description of Service]
Berrywise.ai
1
Data aggregation
- Aggregating & consolidating data from multiple sources & providers
2
Self serve app based Financial Planning
- Integrated view of Cash Flows, Assets, Liabilities, Net Worth
- Financial Health Ratios Analysis
- Financial Goals Planning
- Retirement Planning
3
Customised Financial Planning
- Designated relationship manager
- Life Goals Planning
- Customised Cash Flow Scenarios Planning
- Savings Analysis & Liquidity Management
4
Risk Analysis & Asset Allocation
- Risk Profiling based on Willingness and Ability
- Asset Allocation as per the risk profile
5
Financial Awareness
- Personal finance educational content & blog
Quniq Technologies Private Limited
6a
Mutual funds distribution services (& advice incidental to)
- Advisory on Existing MF Investments
- Mutual Funds & Index Funds distribution (Regular funds)
- Mutual funds analysis, rating & recommendations
- Periodic mutual fund portfolio review & rebalancing
6b
Distribution services for capital market advisory products from parties other than Berrywise
- PMS
- Advisory Portfolios from third parties
7
Distribution/ Execution services for other investment products
- International Stocks
- Fixed Deposit Schemes with Banks & Companies
8
Servicing & Reporting
- Phone/E-mail support
Note:The provider of Services under this Annexure is subject to change depending on any alteration in theregulatory landscape under applicable law or due to operational decisions by Berrywise.
- .
ANNEXURE 3
TERMS FOR DISTRIBUTION SERVICES
- Whereas:
- QTPL is a distributor or corporate agent of multiple issuers of financial products, securities and contracts (“Manufacturers”) as set out in Appendix to these terms for provision of Distribution Services (“Terms”). QTPL may, in the future, partner with other Manufacturers and obtain licenses / permissions to provide additional services which shall be updated on its channels of use and covered by the terms of these Terms.
- QTPL provides Distribution Services via multiple channels including website(s) and mobile application(s) of aggregators and other Service Partners.
- These Terms record your understanding and arrangement in relation to the Distribution Services being availed by you from QTPL.
- Words not specifically defined under these Terms shall have the same meaning as has been defined under the Agreement.
- QTPL will provide access to its online technology platform for provision of Services which include:
- facilitation of subscription and redemption of any financial products, securities, contracts or units (“Products”) by transmitting your money and instructions to the relevant Manufacturers through your distribution account;
- facilitation of non-financial transactions which will include services such as changes in your information recorded by any Manufacturer, as the case may be;
- provision of information and offer documents of all mutual funds available through its platform along with recommendation of mutual funds for specific asset classes;
- responding to your queries relating to Distribution Services and acting as your point of contact for various Manufacturers;
- conduct any other actions similar to the above for any additional services which may be provided by QTPL; and
- any other Services as have been set out in Annexure 1 of the Services Agreement as permitted by Applicable Law and consented to be utilised by You.
A: Compliance with Law
You acknowledge and agree that:
- Your investments through QTPL are subject to, and will be in full compliance with, the laws of India; any international agreements / treaties which India is a party to; relevant regulations from SEBI, RBI & other regulatory bodies; the terms & conditions of respective mutual fund schemes and AMCs; and the codes and guidelines applicable to mutual fund distributors (“Applicable Law”).
- You shall provide true and correct information to QTPL and agree to provide, in a timely manner, QTPL and the AMCs with such information, documents and consents, as may be required to comply with Applicable Law. QTPL has your consent to carry out verifications and validations of your information and instructions.
- Investments made by you shall be from your verified bank account (primary holder’s bank account where such account is a joint account), from legitimate sources and if you are a non resident of Indian origin, You will remit funds from abroad only through approved banking channels from funds in your NRE/NRO account in accordance with Applicable Law.
B: Provision of Services
You acknowledge and agree that:
- You have the necessary authority to place investment and other instructions:
- using netbanking or unified payments interface(UPI) through your verified bank account; or
- using a mandate approved by your bank.
- using a credit card, wherever permitted
- Your instructions will be processed the same day if received before the cut-off times specified by QTPL subject to the norms followed by the relevant Manufacturer relating to receipt of your investment funds. If not, they will be processed on the next business day or in accordance with the applicable norms of the specific Manufacturer. QTPL may specify cut-off times earlier than the times specified by a Manufacturer.
- QTPL or its Vendors will forward your instructions to the AMC electronically, and the AMC will process the transactions on the basis of such electronic instructions. AMCs are not obliged to accept your application for subscription to units of their mutual fund schemes in part or in full.
- You have the right to transact directly with the Manufacturers or any of their other Service Partners even in respect of the investments made through QTPL, as permissible by applicable law and the Manufacturer. You understand that if You transact directly with the Manufacturers or their other Service Partners, QTPL may not have accurate information in relation to such investments. You have this right even after the termination of this Agreement.
- Mutual fund investments are subject to market risks and You shall have read all relevant scheme documents issued by the AMC, such as Offer Document, Scheme Information Document, Statement of Additional Information, Key Information Memorandum (“Offer Documents”) carefully before investing. You understand that the past results of a mutual fund are not a guarantee to its future performance.
- Investments in any Products are subject to market and other risks and You shall have read the relevant documents relating to details of the Products issued by the Manufacturer of the relevant Product carefully before investing. You understand that past results of a particular Product are not a guarantee to its future performance.
- Based on the Products in which you are investing / may invest, you may need to seek independent financial planning, legal, accounting, tax or other professional advice before investing or withdrawing.
C: Term and Termination
These Terms are valid for a continuous period unless you terminate your acceptance of these Terms by closing your account with QTPL or, QTPL, at its sole discretion, closes your account for non-compliance with this Agreement, these Terms or any Applicable Laws.
D: Effects of Termination
- QTPL will continue to securely maintain a record of your personal information and your financial transactions to fulfill regulatory obligations. QTPL will provide you details of the Manufacturers in whose Products you are invested in and will fulfill your redemption/transfer requests or any other transactional requests, if required and permitted by Applicable Law.
- Your obligations set out under Clause 3, Clause 5, Clause 6 and Clause 7 of these Terms and provisions of the Agreement, as may be applicable, shall continue to remain in force post termination of Distribution Services under this Agreement.
E: Miscellaneous
- These Terms as well as the Agreement set out above entirely governs the relationship between QTPL and You. They do not create any third party beneficiary rights.
- Any appendix to these Terms shall constitute a part of these Terms.
- If any provision contained in these Terms is unenforceable, it will not affect the other provisions of this Agreement.
Appendix
Details of Manufacturers
- Association of Mutual Funds of India (AMFI): Distributor of mutual fund units registered with AMFI under ARN 263550